Privacy & Security

Last updated: 02/28/2025

At Charme Maison , we consider protecting your privacy a top priority. We are committed to ensuring the security and confidentiality of your personal information while providing you with a seamless and refined shopping experience. This Privacy Policy describes how we collect, use, and protect your data when you explore our world and make a purchase from our online store.

1. Data Collected:

In order to provide you with personalized and excellent service, we collect the following information:

  • Personal Information : Personal Information : Name, billing and shipping address, email address, and phone number. Payment information is securely processed by our certified payment providers (Shopify) and is not stored by Charme Maison.
  • Device information : IP address, browser type and operating system, to optimize your user experience.
  • Order history : Products purchased, payment method used and purchasing preferences.
  • Cookies and tracking technologies : We use these tools to improve your browsing experience and personalize our recommendations. You can manage your preferences through your browser settings.

2. Use of Your Information:

We use your data exclusively for:

  • Processing and shipping your orders : Guarantee transparent and efficient tracking of your purchases.
  • Continuous improvement of our services : Adapt our site and our offer to your preferences for a unique and tailor-made experience.
  • Elegant and personalized marketing communications : With your consent, we send you exclusive offers and decorative inspiration. You can unsubscribe at any time.
  • Regulatory compliance : Compliance with current legal obligations.

3. Sharing Your Information:

Your privacy is a promise. Charme Maison does not sell or rent your personal information . However, we work with trusted partners to:

  • Secure payment processing
  • Fast and reliable shipping of your orders
  • Optimizing our user experience

All our service providers adhere to strict confidentiality and security standards.

4. Security and Data Protection:

We implement state-of-the-art security technologies and protocols to maintain the integrity of your personal information. However, while no method is foolproof, we are committed to maintaining best practices to protect your data.

5. Your Rights:

You have control over your information and can:

  • Access, modify or update your data through your account or by contacting us directly.
  • Request deletion of your information (subject to legal retention obligations).
  • Manage your marketing preferences and unsubscribe at any time.

6. Changes to this Policy:

Charme Maison reserves the right to update this policy to reflect changes in our business and regulations. Any significant changes will be communicated on our website and the update date will be adjusted accordingly.

7. Contact:

If you have any questions regarding this Privacy Policy, please contact us:

📩 Email : contact@charme-maison.com
🏢 Address : 24-26, Arcadia Avenue FIN009, N3 2JU, London

Thank you for trusting Charme Maison , where elegance and refinement come to life.