Shipping & Delivery
At Charme Maison , we are committed to providing a premium , seamless, and hassle-free delivery experience. Every order is handled with the utmost care, and we work with renowned logistics partners to ensure fast, secure shipping that meets the standards of excellence that define our brand.
Delivery times:
Each piece is carefully prepared before shipping, ensuring delivery within 1 to 3 business days after your order is confirmed. Our delivery times vary depending on your location:
France & Belgium : 5 to 10 working days.
Luxembourg & Switzerland : 7 to 12 working days.
Heavy Products : 10 to 20 working days.
Delivery Methods:
We offer several delivery options tailored to your requirements:
Standard Delivery : Free for purchases over a certain amount, guaranteeing careful and reliable transport.
Express Delivery : A premium option for an additional fee for expedited delivery.
Order Tracking : An exclusive tracking number will be sent to you upon shipment, allowing you to track your package with complete peace of mind.
Delivery costs:
Shipping costs are automatically calculated based on the weight and destination of your items. During certain seasons of the year, we offer free shipping and special promotions for our most loyal customers.
Delivery Areas:
We deliver with care and precision to France, Belgium, Luxembourg, and Switzerland . For any delivery requests outside of these regions, our customer service team is available to find the ideal, personalized solution for your needs.
Delivery Issues:
Your satisfaction is our top priority. If you encounter a problem with your delivery ( delay, lost or damaged package ), our customer service team is ready to assist you quickly and professionally to find a suitable solution.
Contact:
For any questions or assistance regarding delivery and shipping, we invite you to contact us at the following address: contact@charme-maison.com .
Thank you for placing your trust in Charme Maison , where every detail is designed to enhance your interior with elegance and serenity .
Returns & Refunds
At Charme Maison, your satisfaction is our top priority.
We believe that an online purchase should never be stressful, but rather an exceptional moment where refinement and serenity meet. With this in mind, we've designed a clear, elegant, and tailored return policy for our customers located in France, Belgium, and Switzerland. Each step is designed to offer you a seamless experience, worthy of the Charme Maison standards.
Our commitments
We pay careful attention to each order to ensure that the products you receive embody the excellence and harmony you expect. However, if despite our high standards you are not fully satisfied, our team will kindly and rigorously assist you in your return process. Your comfort remains at the heart of our priorities.
Return conditions
Returns are accepted in the following cases, within the time limits:
- Damaged or defective product : Please contact us within 3 days of receipt , attaching clear photos of the product concerned. A solution will be offered to you promptly and carefully.
- Incorrect item received : If there is an error in your order, please notify us within 7 days of receipt and we will exchange or refund you as soon as possible.
- Product not as described : If the item received differs significantly from its presentation on our site, you have 15 days after receipt to report this problem to us.
Pre-approval required
To ensure rigorous and personalized management, all returns must be validated in advance by our customer service . Any package returned without our agreement will not be processed or refunded, and may be returned to you at your expense.
Condition of the returned product
Products must be new, unused , free of odors, dirt, or damage, and accompanied by their original packaging with all accessories. Any non-compliant return will result in refusal or partial refund, depending on the assessment of our quality team.
Non-returnable items
Some products cannot be returned for reasons of hygiene or personalization:
- Items used, washed or without their original packaging.
- Customized or custom-made products.
- Selection errors when ordering (e.g. wrong size, wrong color).
- Items on sale or on temporary promotion.
Partial returns
In the event of a partial return of an order that benefited from a group discount or promotional offer, the refund will be recalculated to reflect the actual value of the items kept.
Abusive behavior
Charme Maison reserves the right to refuse a return or cancel an order if abusive behavior is detected: frequent unjustified returns, fraudulent manipulation, or unauthorized commercial use. We protect the integrity of our brand and fairness between customers.
How to return a product
- Contact us : Send us an email to contact@charme-maison.com with your order number, the reason for the return, and photos if necessary.
- Receive our instructions : If your return is accepted, we will send you all the information necessary to complete the shipment.
- Ship your return : The product must be carefully packaged and shipped to the address we provide.
- Refund or exchange : Once the product has been received and validated by our team, we will proceed with the refund or exchange within 5 to 10 working days .
Return costs
- If the error is ours : We cover all return costs in cases of defective, incorrect or non-compliant products.
- If the return is voluntary : For a return due to a change of mind, return costs are the responsibility of the customer.
Package not collected from relay point
If you are not there at the time of delivery, your order may be left at a collection point. You then have 15 to 20 calendar days to collect it. After this period, the package will be returned to our warehouse, without automatic refund .
Reshipping can be arranged at your request, for an additional shipping fee. Each case is reviewed individually by our team.
Customer service at your service
At Charme Maison, every customer is unique. Our customer service team is available to answer any questions, suggestions, or requests for assistance. We make it a point to respond to you efficiently, courteously, and with commitment.
Thank you for your trust. At Charme Maison , every return is handled with the same elegance as the original shipment.
A sculptural piece designed for bold interiors.
This contemporary armchair asserts its style with confidence. Its enveloping shape hugs the body for relaxed seating, while its deep matte finish adds a touch of character to any space. Perfect on its own or as a pair, it fits equally well in a modern living room, a suite, or a reading nook.
Comfort and structure:
Low, deep seat with no rigid frame. High-density padding ensures optimal relaxation while maintaining its shape over time. A feeling of lightness thanks to a soft, fluid internal structure.
Finishes and colors:
Available in several understated or bold shades to suit your style: from deep black to warm caramel. If you'd like a custom color, please contact us for a personalized order.
Interview:
Easy to clean with a soft, damp cloth. Do not use abrasive products or solvents. For stubborn stains, use products suitable for upholstery.
Charme Maison offers premium delivery options for all orders in France, Belgium and Switzerland:
- Free standard delivery: 5 to 10 working days with tracking.
- DHL Express delivery: 2 to 6 working days (paid option).
Note: For bulky items (armchairs, sofas, etc.), delivery may take between 10 and 25 working days. You will be contacted by phone to arrange a customized delivery slot.
-
Easy installationAssembly in a few simple steps, no additional tools required
-
Free deliveryShipped directly to your door in easy-to-handle packaging
-
Superior qualityDurable and elegant materials that stand the test of time without going out of style
-
Optimal comfortErgonomically designed for absolute well-being and a pleasant experience
